14-Day Satisfaction Guarantee

At AckTime, we stand behind the quality of our timepieces. If you’re not completely satisfied, we offer a 14-day return policy under the following conditions:

Eligibility for Returns

To qualify for a return or refund, your watch must meet these criteria:
✔ Unworn & Unused – No signs of wear, scratches, or damage.
✔ Original Packaging – Includes all tags, protective films, and accessories.
✔ Proof of Purchase – Valid order receipt or confirmation email.

Acceptable Reasons for Returns

We accept returns only in these cases:
🔹 Damaged or Defective Watch – If the item arrives faulty or not as described.
🔹 Wrong Item Received – If we shipped an incorrect model.

Since we provide real photos, detailed descriptions, and videos before purchase, we do not accept returns for buyer’s remorse or change of mind. However, we may consider exceptional cases at our discretion.

Refund Process

1️⃣ Inspection Required – Once we receive your return, our team will inspect it.
2️⃣ Approval Notification – We’ll notify you if your refund is approved.
3️⃣ Refund Issued – If approved, your refund will be processed to your original payment method within 3-7 business days (bank processing times may vary).

Shipping Costs for Returns

Buyer Pays Return Shipping – You cover the cost to send the item back to us.

Free Exchange Shipping – If an exchange is needed, we cover the shipping for the replacement.

How to Initiate a Return

📧 Contact Our 24/7 Support Team – Reach out via email or live chat.
🔹 Provide Order Details – Include your order number and reason for return.
📦 Follow Return Instructions – We’ll guide you through the process.

Important Notes

PayPal Payments Policy

🔸 Contact Us First – Before opening a PayPal dispute, please message us to resolve the issue.
🔸 Avoid Mentioning “Replica” – For payment protection, describe your purchase as a “regular watch” in any dispute.

Customer Satisfaction is Our Priority

At AckTime, we strive for excellence in both product quality and service. If you have any concerns, our team is ready to assist you promptly and professionally.

Thank you for choosing AckTime!